Refund Policy

Website purchase

We provide refunds for purchases less than 60 days old. If you’d like a refund for a purchase made from this website, contact mSecure Support with a copy of your receipt or order number.

Our order process is conducted by our online reseller Paddle.comPaddle.com is the Merchant of Record for all our orders.

App Store purchases (in-app purchase)

If you’d like a refund for mSecure from the Mac App Store or the iOS App Store/iTunes Store, you must request a refund from Apple.

  1. Visit https://reportaproblem.apple.com/
  2. Sign in with your Apple ID.
  3. Click “Report a Problem” on the relevant app.

Google Play purchases (in-app purchase)

We provide refunds for purchases less than 60 days old from the Google Play Store. If you’d like a refund for mSecure, contact mSecure Support with a copy your receipt and(or) Google Play Order Number/Transaction Number.

Microsoft Store purchases (in-app purchase)

If you’d like a refund for mSecure from the Microsoft Store, you must request a refund from Microsoft.

  1. Sign in to Order history, and then select Request a return. If you don’t see Request a return, your item may not be eligible for a return. For detailed info about the return and refund policy, see Microsoft Terms of Sale.