Since the release of 6.1.1, a bug has appeared that causes data within the Android version of the app to not be displayed. This was brought to our attention over the last couple of weeks, and our developer was able to figure out the cause of the issue, so the fix should be available in 6.1.3. We apologize for any inconvenience this may have caused.
Note: This bug only affects mSecure on Android devices.
This issue is apparent when a user changes their password with Android version 6.1.1, causing an issue with your account key and thus not displaying the data properly.
When this bug appears, the encryption/decryption keys stored in the app get corrupted, making it impossible for mSecure to display, since the data can no longer be decrypted to a readable form. Unfortunately, there is no way to recover from this state using the new password that was just set.
At this time, we know of two ways to recover your information. First, if you can figure out the password you were using before the password change was made, you can restore from a backup made before your password was changed. Second, if you have mSecure installed on a different device, your data should be unaffected on those other devices.
This bug is serious enough that we are releasing Android version 6.1.2 today (June 20) to disable the change password feature. The bug has affected more users over the past few days, so we decided to release a new version as quickly as possible to keep it from impacting other accounts.
IMPORTANT: Until 6.1.3 is available in the Play Store, please do not try to change your password in the Android version of mSecure. If needed, you can change the password on an iOS device, PC, or Mac computer. The bug does not affect those platforms.
If you are not able to see your data properly on your Android device, and you either:
- Run mSecure on a different device
- Remember the password you used previously (before changing it)
Then we have found methods to resolve this issue. However, if neither of these scenarios applies to you, we are more than happy to troubleshoot to get your data displayed properly once again.
In any case, contact our support team at email@example.com, they are more than willing to assist you in troubleshooting this issue!
mSecure 6.1 is our first major release since our move to mSecure 6, and we could not be more excited to share it with you! Our developers have worked very hard to bring you several new additions to the mSecure toolkit for a more enhanced experience in managing your sensitive…